Scott County Arkansas Jail: Correctional Operations & Guide

The Scott County Jail in Waldron, Arkansas, operates as a medium-security correctional facility under the Arkansas Department of Corrections, housing approximately 100 male and female inmates. The facility implements comprehensive intake procedures, classification systems, and security protocols while offering various rehabilitative services. Under Sheriff Randy Shores’s leadership, the jail maintains rigorous screening processes and standardized policies aligned with state requirements. Educational programs, including OSHA-10 certification and GED courses, complement mental health services and vocational training opportunities. Through partnerships with local businesses and structured reintegration support, the facility demonstrates a commitment to reducing recidivism rates. Additional investigation uncovers the facility’s extensive range of inmate services and operational protocols.

Facility Overview & Operations

Scott County Jail operates under the oversight of the Arkansas Department of Corrections (ADC), which governs a network of 20 facilities across 12 counties in Arkansas. The jail is located at 100 W 1st St, Waldron, AR 72958, and can be reached at (479) 637-4155.

Scott County Jail is classified as a medium-security facility, housing both male and female inmates, and it maintains a capacity that allows for the accommodation of approximately 100 detainees. This demographic overview reflects a mix of pretrial and sentenced individuals, all requiring various levels of care and supervision.

Sheriff Randy Shores leads the Scott County Sheriff’s Office, which plays a crucial role in the daily operations of the jail. The Sheriff’s Office collaborates closely with the ADC to ensure that core values such as integrity, professionalism, and accountability are upheld throughout the facility.

The staff structure includes deputies, correctional officers, and administrative personnel, each fulfilling specific roles that contribute to maintaining a secure environment and facilitating inmate rehabilitation. Correctional officers, for instance, oversee inmate activities, enforce rules, and ensure safety, while administrative staff manage the facility’s records and coordinate with external agencies.

Key operational policies at Scott County Jail emphasize security and the prevention of contraband. The facility implements rigorous visitor screening procedures and maintains regulated communication systems for inmates.

Visitation occurs on weekends, specifically Saturdays and Sundays, during designated hours of 11:30 a.m. to 1:30 p.m. and 2:00 to 4:00 p.m., allowing families to connect with their loved ones while upholding safety protocols. The ADC enforces these policies consistently across all state facilities, ensuring a standardized approach to inmate management.

The physical location of Scott County Jail in Waldron offers a strategic advantage, as it serves the local community while also managing inmates from surrounding areas. This placement not only facilitates ease of access for visitors but also supports law enforcement efforts in the region.

The jail’s operations align with the ADC’s mission to provide safe and humane correctional services, focusing on rehabilitation and reducing recidivism rates. By adhering to established standards and fostering a culture of respect and accountability, Scott County Jail aims to serve its population effectively while contributing to the overall goals of the Arkansas Department of Corrections.

Booking & Intake Process

The Scott County Jail implements a detailed booking procedure to ensure the efficient and secure processing of new arrivals. Upon entering the facility, individuals undergo comprehensive identification verification, which includes the collection of personal information and documentation. This step is crucial for maintaining accurate records and ensuring the safety of all inmates.

Following identification, staff members take mugshots to document the individual’s appearance at the time of intake, providing a visual record that is essential for future reference. Additionally, the initial health screening takes place during this phase, where medical personnel assess any urgent health needs, conduct a brief physical examination, and inquire about pre-existing medical conditions or medications. This thorough assessment, which typically occurs within the first hour of arrival, is vital for safeguarding the well-being of inmates.

Simultaneously, property handling occurs with meticulous attention. Inmates must surrender personal belongings, which are securely stored and logged to prevent loss or theft. Each item is carefully cataloged, ensuring that individuals receive their possessions back upon release or transfer. The entire booking process can take anywhere from 1 to 48 hours depending on various factors and individual circumstances.

In conjunction with property management, inmates are promptly informed of their rights, including the right to remain silent and the right to legal counsel. This notification is essential for fostering an environment of transparency and respect for the legal process.

As the booking process continues, staff conduct an initial security assessment that evaluates the inmate’s potential risk factors. This assessment includes a review of criminal history, behavior patterns, and any indicators of mental health issues.

Based on the outcomes of this evaluation, inmates receive temporary housing assignments, which are critical for maintaining safety within the facility. For instance, individuals classified as high-risk may be assigned to more secure housing units, while low-risk individuals might be placed in less restrictive areas. Such strategic assignments not only enhance security but also facilitate appropriate interactions among inmates, contributing to a more controlled environment.

Inmate Classification System & Housing Units

Scott County Jail employs a detailed classification system that assesses inmates through a variety of criteria, including criminal history, sentence length, disciplinary record, and medical needs. Upon arrival, inmates enter the facility with an initial classification of Class II, which lasts for a minimum of 60 days, allowing staff to observe behavior and adjust classifications as necessary. This system encompasses four levels, from Class I to Class IV.

Class I offers the most benefit, allowing inmates to earn a 30-day reduction in their sentence for each month served, whereas Class IV designates “flat time,” meaning no reductions are permitted, thus impacting an inmate’s potential release date significantly.

Housing assignments derive from classification levels, institutional requirements, and the availability of bed space within the facility. For instance, inmates in Class I typically occupy more favorable housing units that provide enhanced privileges and programs, while those in Class IV may find themselves in more restrictive environments. With a total of 200 beds available, the facility carefully manages space allocation across all classification levels.

Special housing considerations arise for inmates with specific needs, such as medical conditions or behavioral issues, which may necessitate placement in specialized units designed to address these requirements. These housing arrangements ensure that inmates receive appropriate care while maintaining overall security in the facility.

The Classification Committee plays a crucial role in the ongoing assessment of inmate progress, holding regular reviews to determine if movement between classifications is warranted. This process includes evaluating behavior, participation in rehabilitation programs, and compliance with facility rules.

For example, an inmate in Class II may advance to Class I after demonstrating good conduct and engaging in positive activities, while those displaying disruptive behavior could face demotion to Class III or Class IV. Movement between classifications not only affects privileges and housing assignments but also influences the amount of good-time credit an inmate can earn toward parole eligibility.

Unit assignment factors further contribute to the complexity of inmate classification, as staff must consider not only the inmate’s classification level but also security risks, compatibility with other inmates, and the overall dynamics of housing units.

Housing restrictions, including limits on interactions with certain inmates or access to specific areas of the jail, often reflect the inmate’s classification level and any disciplinary actions taken. Such restrictions aim to maintain order and safety within the facility, ensuring that inmates are housed in a manner that supports their rehabilitation while safeguarding the rights and well-being of all individuals within the jail.

Jail Security Protocols & Safety Measures

To ensure a secure environment at Scott County Jail, daily security protocols and procedures are meticulously executed, emphasizing the prevention and detection of contraband. Each visitor undergoes rigorous entrance screening, including metal detector evaluations, which efficiently identify metallic objects, and may be subjected to ion scanner drug testing, effectively detecting illicit substances. Staff members conduct routine searches and shake-downs throughout the facility, focusing on common hiding spots and minimizing the risk of unauthorized items entering the premises.

Emergency response procedures are systematically integrated into daily operations, equipping staff to manage crises effectively. In the event of a disturbance, trained personnel swiftly activate alarm systems that alert the control center, which operates as the hub for monitoring all security activities. This central command utilizes sophisticated surveillance equipment, including high-definition cameras, to oversee movement control throughout the facility. By maintaining real-time visibility, staff can quickly respond to incidents, ensuring the safety of both inmates and personnel. The volatile nature of correctional facilities requires officers to maintain constant vigilance against potential threats.

Count procedures are executed with precision, occurring multiple times daily to account for all inmates within the facility. Staff members utilize electronic counting systems that streamline this process, reducing the potential for errors and enhancing accountability. Movement control is tightly regulated, with inmates allowed to transition between areas only under specific conditions and with documented clearance. This system minimizes the likelihood of unsupervised gatherings, thereby reducing the risk of disturbances.

Search procedures are thorough and methodical, employing both manual and technical methods to uncover contraband effectively. Staff members are trained to conduct searches with respect and adherence to established protocols, especially when dealing with individuals wearing religious headgear or wigs, ensuring both security and dignity.

Control center operations support these efforts by collecting data from various security equipment, including metal detectors and body scanners, providing immediate analysis of potential threats.

Incident reporting and response mechanisms are in place to document any security breaches or unusual occurrences. Staff members are trained to promptly file detailed reports, outlining the incident’s nature, time, and involved parties. This documentation serves as a crucial tool for assessing security measures and enhancing overall protocols.

Scott County AR Jail Inmate Services & Programs

Scott County Jail provides comprehensive services and programs designed to support inmate rehabilitation and successful reintegration into society.

The facility offers educational opportunities, including OSHA-10 certification and GED programs, alongside crucial counseling services that address substance abuse, mental health, and family. The innovative training methods utilize virtual reality headsets to teach industrial maintenance skills while maintaining security protocols.

Essential Inmate Services

Scott County Jail provides a range of essential services to ensure the well-being and support of inmates. Medical services encompass basic healthcare, where inmates receive routine medical examinations, and any necessary treatments are administered in accordance with Arkansas correctional standards. During the intake process, staff conduct thorough medical and psychological evaluations, identifying individual health needs to facilitate appropriate care. Staff members can process inmate arrest records within 24 hours of booking to ensure proper medical attention and care requirements are documented.

For instance, if an inmate requires medication, it is promptly managed through the jail’s healthcare system, which aims to address both physical and mental health issues effectively.

Mental health services play a critical role in inmate support, with trained professionals available to assist individuals experiencing psychological challenges. The facility offers counseling sessions and mental health screenings, ensuring that inmates receive necessary therapeutic interventions.

For example, group therapy sessions may occur regularly, fostering a supportive environment for those facing similar struggles, thereby enhancing emotional resilience among the population.

Meal services at Scott County Jail prioritize nutritional adequacy, providing three balanced meals each day, prepared in accordance with dietary guidelines. Inmates with specific dietary needs, such as vegetarian or medical diets, can request accommodations, ensuring that all individuals receive appropriate nutrition.

Each meal typically includes a variety of proteins, grains, and vegetables, meeting caloric requirements to sustain inmate health and energy levels throughout the day.

Hygiene and laundry services are integral to maintaining personal cleanliness and dignity within the facility. Inmates receive essential hygiene products, including soap, toothpaste, and sanitary items, promoting personal care.

Laundry services operate weekly, allowing inmates to have their clothing washed and returned, thus supporting hygiene standards and enhancing comfort during their stay.

Commissary operations give inmates the opportunity to purchase additional items, such as snacks, personal hygiene products, and stationery. Inmates can access the commissary twice a week, with funds deposited by family members or friends.

This access to supplementary items can significantly enhance an inmate’s daily experience and provide a sense of autonomy within the correctional environment.

Religious services are available to all inmates, with chaplains providing spiritual guidance and support. Weekly worship services and individual counseling sessions cater to various faiths, allowing inmates to engage in spiritual activities that foster hope and community.

This access to religious support aids in the emotional and psychological well-being of inmates, providing them with a sense of purpose and belonging.

Recreation access occurs through scheduled activities, including outdoor exercise and organized sports. Inmates can participate in physical activities that promote health and stress relief, contributing to their overall well-being.

Additionally, structured recreational programs may include fitness classes, which not only enhance physical fitness but also encourage social interaction among inmates.

Library services offer inmates a wealth of resources for personal development and education, with access to a variety of books, legal materials, and educational programs. Inmates can request books and utilize the library on designated days, promoting literacy and providing a constructive outlet for personal enrichment.

This access to knowledge can empower inmates, equipping them with skills and information beneficial for their reintegration into society.

Rehabilitation & Education Programs for Inmates

Rehabilitation and education programs at Scott County Jail provide inmates with essential tools for personal development and successful reintegration into society. These programs offer GED (General Educational Development) preparation, enabling individuals to earn high school equivalency diplomas, which significantly enhances their employability.

In addition to academic credentials, inmates engage in computer-based educational testing, allowing them to develop vital technological skills necessary in today’s job market. The facility likely encourages participation in self-improvement initiatives designed to foster personal growth and resilience, fostering a mindset geared towards positive change. Program access and participation may be impacted by the inmate’s behavior and compliance with jail rules.

Vocational training plays a crucial role in equipping inmates with practical skills that are directly applicable in various industries. Programs may include training in fields such as culinary arts or carpentry, where inmates can acquire certifications that boost their chances of securing stable employment post-release.

Participation in these programs often requires inmates to meet specific eligibility criteria, such as a minimum length of stay or a clean disciplinary record, ensuring that those who engage are committed to their rehabilitation journey.

Substance abuse treatment is a vital component of the rehabilitation process at Scott County Jail, addressing the underlying issues that often contribute to criminal behavior. Programs typically incorporate evidence-based practices, such as cognitive-behavioral therapy, which help individuals understand the triggers of their substance use and develop coping strategies.

Successful completion of these programs frequently mandates consistent attendance and active participation in group counseling sessions, reinforcing accountability and community support among participants.

Behavioral programs focus on modifying thought patterns and behaviors that may lead to recidivism. These initiatives often include anger management and conflict resolution workshops, where inmates learn to navigate interpersonal relationships more effectively.

Inmates must demonstrate progress in these programs, typically through assessments or participation logs, to meet completion requirements and show that they have internalized the skills being taught.

Life skills training complements educational and vocational programs by equipping inmates with essential everyday skills, such as financial literacy, communication, and decision-making. Inmates who complete these courses often report increased confidence in managing their lives upon release.

Furthermore, work programs offer inmates the chance to gain hands-on experience in structured environments, which can include tasks within the facility or community service projects. Participation in these programs not only serves as a form of rehabilitation but also reinforces the importance of responsibility and teamwork.

Eligibility for these comprehensive programs usually involves an assessment of the inmate’s current situation, including their behavior and willingness to engage in rehabilitation.

Completion requirements vary across programs but often include attending a set number of sessions, passing assessments, and demonstrating the application of learned skills in real-life scenarios.

Through these multifaceted initiatives, inmates at Scott County Jail have the opportunity to transform their lives, laying a strong foundation for a more productive future.

Visitation, Mail & Communication Guidelines

The Scott County Jail provides a structured visitation and communication system to facilitate interaction between inmates and their approved visitors. Various visit types include standard in-person visits, which are scheduled through the online platform at www.icsolutions.com or via the jail’s kiosk. These visits occur at specific times throughout the week, ensuring a consistent schedule.

To maintain security and order, all visitors must undergo an approval process prior to their visit. This process involves submitting a visitor application, which the facility reviews to confirm eligibility, especially for individuals with prior offenses or association with the inmate. The jail strictly requires all mail to be written in blue or black ink to maintain readability and security standards.

Visitor conduct requirements are strictly enforced to ensure a respectful environment. Visitors must adhere to a dress code, avoiding revealing or inappropriate attire, and must remain calm and respectful throughout the visit. Any disruptive behavior may result in immediate termination of the visit and potential banning from future visits.

Special visit provisions may apply in certain circumstances, such as for legal counsel or family emergencies, allowing for extended visitation hours or additional private meetings, contingent upon prior approval from jail administration.

Children visiting inmates must be accompanied by a responsible adult and must remain under supervision at all times. The jail limits the number of child visitors to two per adult to ensure that the visitation area remains safe and manageable. All visitors, including children, must present valid identification and comply with the facility’s entry protocols.

Mail correspondence serves as another vital communication channel within the facility. Inmates may receive letters, provided the correspondence adheres to strict guidelines: each envelope must clearly display the inmate’s full name, ID number, and the facility’s address.

Incoming mail must be free of obscenity and cannot originate from co-defendants or individuals subject to no-contact orders. Publications, such as books or magazines, must be sent directly from the publisher, and photographs are restricted to plain paper, eliminating any potential security risks.

The telephone system allows inmates to communicate with their approved contacts through a limited number of phone numbers. Each inmate may designate up to ten approved numbers, ensuring that all communications are monitored for compliance with facility regulations.

Inmates can access this system at designated times, enabling them to maintain personal relationships while incarcerated.

For those seeking modern communication options, electronic messaging systems may be available, allowing for quicker exchanges compared to traditional mail. These systems often require both the inmate and the correspondent to have accounts set up, streamlining the process of sending messages.

However, all electronic communications are subject to monitoring and must adhere to the same rules as mail correspondence, ensuring a safe and secure environment for all involved.

Inmate Legal Rights & Resources

Inmates at Scott County Jail possess essential legal rights as safeguarded by both federal and state statutes, which include due process—the legal requirement that the state must respect all legal rights owed to a person, protection from discrimination based on race, gender, or other characteristics, and access to legal resources necessary for effective defense. These rights ensure that inmates experience freedom from harassment by staff or fellow inmates, receive necessary legal assistance, and stay informed about the facility’s rules and regulations.

To facilitate these rights, the facility implements grievance procedures, enabling inmates to voice complaints regarding inadequate treatment or unsatisfactory living conditions. Inmates must submit grievances in writing, detailing their concerns clearly and concisely, allowing the administration to address issues promptly and fairly.

Additionally, inmates benefit from access to various legal resources, including a law library stocked with legal texts and reference materials, which they can utilize to prepare their cases. Organizations, such as the American Civil Liberties Union (ACLU), offer further assistance, guiding inmates through their legal rights and helping to resolve complex legal issues.

Court appearance procedures require inmates to be transported to hearings as scheduled, ensuring their right to a fair trial is upheld by allowing them to present their case before a judge. Inmates must remain compliant with the facility’s schedule to avoid delays in their court appearances.

Attorney visits play a critical role in the legal process, as inmates can meet with their legal counsel to discuss case strategies and receive confidential advice. The facility ensures these visits occur in private settings, fostering open dialogue between inmates and their attorneys.

Access to the law library is structured to allow inmates sufficient time to conduct research for their legal matters, promoting self-representation when necessary. Inmates may request specific materials or guidance from library staff, who can assist in locating relevant resources.

In addition to legal research, information on bail bonds is crucial, as inmates can learn about the process of securing release from jail pending trial. The facility provides details on local bail bond agents, including typical fees, which generally range from 10% to 15% of the total bail amount, and the conditions under which bonds may be posted.

Understanding these aspects empowers inmates to make informed decisions about their legal circumstances while navigating the complexities of the justice system.

Scott County AR Public Defender & District Attorney

The legal landscape in Scott County is shaped by two key entities: the Public Defender’s office and the District Attorney’s office, both of which play integral roles in the administration of justice.

The Public Defender’s office, located at 101 East Capitol Avenue, Suite 204, Little Rock, AR 72201, can be reached at (501) 682-9070. This office, established under the Arkansas Public Defender Commission in 1991, extends legal representation to indigent defendants who lack the financial means to hire private attorneys. The process of determining eligibility hinges on an application that assesses the applicant’s income against federal poverty guidelines, ensuring that those in genuine need receive competent legal assistance.

In contrast, the District Attorney’s office, situated at 100 West 1st Street, Waldron, AR 72958, with a contact number of (479) 928-5552, oversees the prosecution of criminal cases within Scott County’s judicial circuit. This office engages directly with law enforcement agencies to build cases against defendants charged with misdemeanors and felonies.

Unlike the Public Defender’s office, the District Attorney maintains a focus on prosecutorial duties, which involves managing communication primarily with defense attorneys rather than directly engaging with defendants. This structured interaction fosters a professional environment where both sides can prepare for court proceedings effectively.

Collaboration between the Public Defender’s office and the District Attorney’s office is crucial, especially during plea negotiations, where both parties work towards resolutions that uphold the law while considering the circumstances of each case.

The Public Defender advocates for the rights of the accused, ensuring that defendants receive fair representation and that their constitutional rights are protected throughout the legal process. Meanwhile, the District Attorney seeks to uphold public safety and ensure justice is served, balancing the need for accountability with the goal of equitable treatment under the law.

Together, these offices navigate the complexities of the legal system, embodying their distinct roles while striving to maintain the integrity of justice in Scott County.

Scott County AR Jail Release Process & Reintegration

The release planning process at Scott County Jail initiates with a thorough assessment of each inmate’s unique circumstances, ensuring that their transition back into the community is as seamless as possible. Staff collaborate with inmates to develop individualized release plans that encompass essential elements such as housing, employment, and ongoing treatment options. Inmates must complete specific program requirements, which typically include participating in reintegration workshops and engaging in life skills training, allowing them to acquire the necessary tools for successful reentry.

Community resource connections play a vital role in this process, as the facility partners with local organizations and service providers to offer inmates access to a wide array of support services. These connections facilitate essential post-release services, which include job placement assistance, housing resources, and continued treatment options for those grappling with substance use disorders or mental health issues.

In 2023, the jail reported that over 300 inmates secured stable employment through partnerships with local businesses, highlighting the effectiveness of these resources in enhancing reintegration efforts.

Employment assistance programs specifically focus on providing inmates with job readiness skills, resume writing workshops, and interview preparation sessions. Inmates often gain access to local employers who are eager to hire individuals with criminal records, thus reducing barriers to employment and fostering a sense of purpose in their lives post-release.

Concurrently, the facility ensures that housing assistance is available, guiding individuals through the process of securing safe and affordable living arrangements. In 2023, approximately 60% of participants in the housing program managed to secure stable housing within the first month of their release.

Continued treatment options remain a priority, with inmates receiving referrals to community-based programs that offer ongoing support for mental health and substance use challenges. Many individuals benefit from these programs, which tailor treatment to meet their specific needs, thereby increasing their chances of maintaining sobriety and enhancing their overall well-being.

Furthermore, family reunification support provides crucial assistance for inmates seeking to rebuild relationships with their loved ones after incarceration. The facility encourages communication between inmates and family members, facilitating visits and counseling sessions that help mend familial ties.

The State Board of Probation and Parole plays a significant role in overseeing the compliance of released individuals with their parole conditions, ensuring that they adhere to the established guidelines while taking advantage of available resources. This collaborative approach enhances accountability and reinforces the importance of community support in the reintegration journey.

Through these comprehensive measures, Scott County Jail strives to empower individuals as they navigate the transition from incarceration to a successful and fulfilling life in the community.

Performance Metrics & Compliance Reports

Scott County Jail actively pursues operational standards that emphasize safety and efficiency, responding to the complexities of its environment. The facility continuously monitors compliance through rigorous audits and assessments, ensuring adherence to state regulations and internal policies.

Incident statistics reveal a pressing need for improvement, as the jail experiences a notable rise in altercations among inmates, with annual assault rates increasing by 15%. This data directly influences budget allocation, guiding investments in both personnel and resources to enhance security measures and mitigate risks.

To address the evolving inmate population, which now consists of a higher proportion of individuals charged with serious felonies, the jail employs an objective classification system. This system, designed to assess inmate risk and needs, facilitates appropriate housing assignments and access to programs, thereby enhancing overall population management.

As part of this process, the facility must allocate funds strategically, ensuring that staffing levels meet minimum requirements without compromising safety. The persistent challenge of high staff turnover, currently at 20%, prompts management to prioritize staff training initiatives. By providing targeted training programs, the facility aims to equip employees with the skills necessary to navigate the complexities of working with diverse inmate populations.

Program success rates play a crucial role in shaping the jail’s operational strategies. The ReEntry program, which focuses on reducing recidivism rates among released inmates, has shown a 30% improvement in successful reintegration compared to previous years. Continuous evaluation of program effectiveness ensures that resources are directed toward initiatives that yield measurable outcomes.

Additionally, understanding inmate demographics—where 85% report a history of substance use—allows for tailored intervention strategies that address underlying issues, ultimately fostering a safer environment for both staff and inmates.

As the jail adapts to these operational realities, it must remain vigilant in its compliance monitoring efforts. Regular assessments of program implementation and incident response protocols ensure that the facility not only meets regulatory standards but also strives for best practices in corrections.

Frequently Asked Questions

What Happens to Inmates During Severe Weather or Natural Disasters?

During severe weather or natural disasters, inmates are evacuated to secure shelters, provided crucial supplies, and monitored by trained staff following emergency protocols while maintaining safety and continuous communication.

How Do Correctional Officers Manage Language Barriers With Non-English Speaking Inmates?

Correctional officers employ professional interpreters, translation services, and bilingual staff when available. They additionally use visual aids, universal gestures, and technology-based translation tools to facilitate communication with non-English speaking inmates.

Are There Job Opportunities for Former Inmates Within Scott County?

Job opportunities for former inmates in Scott County are limited, although some local businesses participate in re-entry programs. The Arkansas Department of Corrections offers guidance and job placement assistance through rehabilitation services.

What Mental Health Crisis Intervention Training Do Jail Staff Receive?

Jail staff complete 16 hours of basic behavioral health crisis training, plus specialized 8-hour courses. Crisis intervention team members receive 40 hours of intensive training covering mental illness recognition, de-escalation techniques, and trauma response.

How Often Are Jail Cells and Common Areas Sanitized and Cleaned?

Jail cells receive daily cleaning with floors swept and mopped, while common areas are sanitized daily. Weekly tasks include shower scrubbing, and monthly duties involve wall washing and air vent cleaning.